USAN has provided hosted call center infrastructure for some of the world's largest enterprise businesses and telecommunications carriers since 1989. USAN is privately held and headquartered outside Atlanta - in Norcross, Georgia. Our employees are committed to providing enhanced, personalized service at an unparalleled level of availability and reliability.

USAN's hosted products and services eliminate the need for enterprises to "overbuild" their call center infrastructure and operations. USAN's hosted solutions, innovative technologies, intellectual resources, and "pay-as-you-go" model allow enterprises to provide higher levels of call center service at less cost compared with traditional, premise-based services.

USAN has built one of the most robust, scalable, hosted call center technology platforms on the market. Our hosted call center platform has been continuously refined through five generations of development and has performed at greater than 99.999% availability in each year of operation since 1989. USAN's technology platform and network nodes are supported and monitored 24x7x365 by our Network Management Center (NMC) in Norcross, Georgia, as well as our disaster recovery site in Atlanta.

This combination of customization capabilities, innovative technologies, customer service, and robust switching platform, make USAN the provider of choice for enterprises of all sizes, including those who:

• Have multiple, geographically distributed call centers
• Want to allow agents to work from home
• Need superior center continuity and contingency planning
• Experience fluctuating peak call-center demands
• Have diverse agent skill sets and staffing requirements