USAN's hosted call center platform enables enterprises to reduce capital expenditures, improve service level agreements and customer satisfaction, and realize the benefits of a flexible call center solution that adapts to their unique and changing requirements. Compared to premises-based solutions, our hosted call center platform provides many special advantages.
Cost Savings
USAN's hosted solutions have the flexibility to efficiently service the undulating requirements of an enterprise in a cost-effective manner by enabling them to pay for services on an as-needed basis, be free from planning for hardware and end-of-life issues, remove burdensome maintenance costs, eliminate the need for continual software revisions, and reduce much of the required hardware and software resources.
And the reduction in required hardware and software resources to support an existing application base lowers costs associated with:
- Network connectivity
- Interactive voice response (IVR) ports
- Speech recognition and other software licenses
- Equipment, power, and space
- Environmental controls
- VXML licenses and servers
- Monitoring and trouble reporting
- Training and administrative expenses
- On-site personnel, developers, etc.
Scalability
USAN's entire hosted platform and a customer's service agent pool can be scaled up or down depending on the changing requirements of the business in regards to functionality, seasonal or peak-call periods, and business objectives.
Flexible Technology Integration
Adopt and trial new functionality without investing significant time or capital. This reduced risk enables businesses to better fine-tune services to meet the needs of customers and business objectives.
Workforce Optimization
Improve your operations and maximize effectiveness through superior visibility into and control of agent scheduling, monitoring and performance, as well as call-flow data tracking, application management and more.
Reliability
Systems can be dispersed geographically and act as complete backups to one another. USAN's shared soft-switch architecture allows all applications full access to state-of-the-art, call center feature sets so there are no stranded investments in the case of a location fault.
Carrier Neutrality
USAN integrates with multiple carriers which allows for more effective capacity planning and trouble management processes to ensure adequate capacity for calls on its platform and quickly identify trouble ownership between the platform, enterprise resources, and carrier networks.
VoIP/TDM
USAN connects both TDM and IP circuits with network interfaces that are independent from applications, thus any given application can receive inbound calls on TDM and IP - providing enterprises complete flexibility and enhanced call center capabilities.
