How We’re Different

People

Our people are some of the most experienced in the industry and are dedicated to solving complex problems that our competitors won’t usually touch. Our people have made us pioneers in customer engagement: We were amongst the first to the cloud and the first to solve Omni-Channel.  Meet The Leadership Team.

Process

Our solution is not one-size-fits-all. We use a proven iterative process to understand your business goals and how your business operates so that we can provide incremental value and give you what you need – leveraging what you have – right now.

Products

We offer the most flexible and scalable Omni-Channel, self-service and contact center platforms available. Our technology is designed to accommodate the way your business works today, instead of having you change your operations to work with our technology.  View Our Products.

The USAN Cloud

We were in the cloud before it was even called the cloud. Continuously refined since 1989, with over eight generations of development, and greater than 99.999% availability in each year of operation, our cloud is one of the most robust and scalable hosted technology platforms on the market.  Learn More About the USAN Cloud.

Contact us about your omni-channel customer engagement initiatives.

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“Because we strive to increase donor frequency, it’s very important that we stay in regular contact with a person who has previously donated blood and is registered in our system. USAN allows us to quickly and easily create calling campaigns that meet the blood inventory needs our organization, which ensures we have the right blood products available to meet the needs of the communities we serve.”

Robert Sanchez, Director of Donor Resources and Marketing
The Blood Alliance

25+ Years

of award winning, secure, reliable, large-scale hosted contact center solutions

99.999%

of availability for USAN products in the cloud

10

geographically dispersed production nodes

1 Billion

Omni Channel interactions per year

24/7/365

Network Management Center monitoring

USAN Through The Years

1980s

  • USAN opens its doors in September, 1989
  • USAN launches “Star Card” calling card service for Telecom USA
  • MCI acquires Telecom USA

1990s

  • USAN launches Maximum Security Inmate Calling Services
  • Teleport Communications goes online with USAN
  • USAN launches operator services
  • USAN introduces SS7 Network Integration
  • USAN announces IVR speech recognition
  • USAN hosts cloud applications for prepaid card, GTE Communications and quickly scales to millions of users
  • Bell Atlantic (Verizon) selects USAN for managed cloud services including prepaid calling cards and prepaid dial-one service
  • USAN brings dedicated disaster recovery location online

2000s

  • USAN launches enhanced toll-free, web-based call center application
  • USAN launches cloud services for SBC (AT&T) and Cingular
  • USAN launches natural language IVR for automated voice recognition
  • Interactive Softworks develops multi-channel customer engagement platform
  • USAN implements biometric speaker authentication
  • USAN relocates headquarters and data center to 31,000 sq. ft. Norcross facility
  • Wiltel and Broadwing go online with USAN
  • USAN introduces outbound IVR for proactive outbound customer contact
  • USAN adds ACD and dialer components to its call center platform
  • USAN releases Fraud Insight for fraud protection and detection
  • The SCOOTER Store, Certegy and TRANZACT chose Interactive Softworks for customer engagement services

2010s

  • USAN acquires Interactive Softworks
  • USAN achieves Payment Card Industry (PCI) 2.0 Certification
  • Kaiser Permanente, Rooms To Go and Stanley Steemer select USAN for cloud-based communication services
  • Honda, Hycite and Dominion Virginia Power choose USAN for customer engagement services

Engage Blog

You Shouldn’t Be Able to Contain Your IVR Excitement!

We talk a lot about how an IVR can sell your products and services. However, the first thing we have to do is get our customers to want to use the system. Why don’t we use the IVR for that too? Let’s let our IVR systems champion their own cause. View Article