Leadership Team

Pioneers of the cloud. Visionaries in customer engagement.

Steve Walton

Steve Walton

President and Chief Executive Officer

Steve Walton is the president and CEO of USAN. Under his guidance, the company that pioneered cloud-based call center technology in 1989 has become the new leader in customer engagement and delivering the ultimate customer experience. Learn More

Rocky Livingston

Rocky Livingston

Chief Information Officer

Robert “Rocky” Livingston is the CIO and senior vice president of operations at USAN. With responsibility for operations and management of call processing and web services platforms, he maintains the company’s impeccable reputation for highly available and compliant carrier-grade customer applications. Learn More

Farid Shenassa

Farid Shenassa

Chief Technology Officer

Farid Shenassa developed many of the company’s key intellectual property assets, including a unique call-flow scripting language and environment, distributed switch and VRU independent platforms and an SS7 protocol and middle layer. Significantly, his device-independent architecture and framework has ensured USAN offers one of the most robust contact center cloud offerings available today. Learn More

Loyd Olson

Loyd Olson

Chief Operating Officer

Loyd Olson, Chief Operating Officer, is a 25-year veteran of sales, marketing and operations management for Fortune 500 and mid-tier software companies. Learn More

Donny Jackson

Donny Jackson

Senior Vice President, Software Development

Since 1992 Donny Jackson has helped USAN establish itself as the industry leader in automated customer service. He is the preeminent expert in IVR technology, having overseen the design and implementation of thousands of complex service automation applications for numerous Fortune 100 companies. Learn More

Michelle Clendenen-Shaw

Michelle Clendenen-Shaw

Vice President, Finance and Administration

Michelle Clendenen-Shaw is the vice president of finance and administration at USAN and brings more than 20 years of accounting and finance experience to her position. Learn More

Steve Herlocher

Steve Herlocher

GM and SVP of Marketing

Steve Herlocher, GM and SVP Marketing, has 20 years of experience leading Marketing, Sales, Product, Technology, and Operations Organizations for mid to large technology companies.  Learn More