Request More Information from USAN
USAN Receives Customer Interaction Solutions® Magazine’s 2011 Product of the Year Award
Hosted Interactive Voice Response (IVR) Solution Honored for Exceptional Innovation
Atlanta, GA January 31, 2012 — USAN announced today that TMC, a global, integrated media company, has named its IVR Solution as a Customer Interaction Solutions 2011 Product of the Year Award winner. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers and teleservices since 1982.
USAN’s cloud-based IVR helps enterprises save money, improve the customer experience, and automate simple or incredibly complex business processes for self or assisted service in both inbound and outbound customer interactions.
With a broad range of speech-enabled capabilities including discrete and continuous recognition, advanced grammars, multiple recognitions, text-to-speech (TTS), voice print verification, and speech application development services including grammar and persona design, the USAN IVR solution provides everything from basic “Press-or-say” applications to directed dialog and complete, “Say Anything” natural-language applications.
The included Vision reporting suite provides granular details about customer IVR interactions, closely coupled with full contact center ACD events to show the complete cradle-to-grave experience of customers using the system. With pre-built and drill-down report options, Vision provides the ability to assess virtually any parameter of system performance that can help improve IVR utilization.
“Receiving the Product of the Year award for our cloud-based IVR by Customer Interaction Solutions magazine is an honor,” said Steve Walton, President and CEO, of USAN. “USAN takes great pride in our 20 year history of developing customer contact solutions, and being recognized as an innovator is very rewarding.”
“USAN was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. The USAN IVR has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and USAN has earned its place with this distinguished honor.”
The 14th Annual Product of the Year Award winners are published in the January/February 2012 issue of Customer Interaction Solutions magazine, www.cismag.com.
For more information about the Customer Interaction Solutions’ 2011 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About USAN
USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s first and only cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products delivers effective and affordable customer experience and contact management. In addition to campaign management, back-office integration, and business process automation, USAN’s premise and SaaS offerings include IVR, ACD, and outbound dialers, all built upon a fifth-generation carrier-grade infrastructure that delivers "five nines" of availability and proven scalability.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.
About TMC
TMC is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.