Customer Engagement Platform [Hosted, Premise, Hybrid]

USAN’s Customer Engagement platform, called Metaphor™, features plug and play integration capabilities, easy business process definition and deployment, a highly scalable and reliable hosting environment and comprehensive analytics that produce accurate and actionable business intelligence.

Optimize and Transform your Business

Envision new business ideas, reuse existing processes and capabilities, recombine business offerings across multiple communication channels (phone, web, SMS, social) and market segments easily and intelligently.

Multi-channel Change Management

Without additional software or significant IT involvement, Metaphor automatically creates and manages user interfaces across all communication channels through a single, fully integrated implementation.

Workflow Applications App Fabric

Create multi-channel campaigns with graphical tools that turn business processes into real customer dialogs.

Integrated Communications

Synchronize all your customer communications and interact across any device or social portal.

Analytics and Dashboard

Make timely, intelligent business decisions based on accurate, real-time data and in-depth analytics.

Campaign Management

Create, deliver, optimize and measure personalized, interactive, cross-channel campaigns with customers and prospects.

Content Management

Manage all types of content in any channel in any campaign at any time without IT involvement or downtime.

Instant Deployment and Adapters

Auto-connect to web services, SaaS platforms, and legacy systems. Deploy changes instantly.

System Integration

Link applications and business systems and optimize data and capabilities into a powerful, coordinated system.

Social Integration

Expand brand awareness and launch interactive dialogues in social media and social networking communities.