Customer Contact Products

USAN's multi-channel customer contact products are available in both on-premise and hosted deployment options—whatever works best for your business needs.

Hosted Interactive Voice Response (IVR)

For interactions that require blended inbound and outbound capabilities and after-hours service, USAN’s IVR with advanced speech recognition, workflow design and comprehensive integration capabilities provides your company a full range of self-service and agent-assisted customer engagement solutions.

Hosted Automatic Call Distributor (ACD)

Customer satisfaction and productivity rates will rise when your company uses the USAN ACD to efficiently and intelligently direct multi-channel inbound interactions throughout your organization based on business rules, service level agreements, agent availability and other guidelines that will ensure a profitable customer engagement.

Hosted Outbound Dialer

For high volume outbound customer calling and live agent interaction, USAN’s Outbound Dialer provides the predictive dialing capability and agent productivity features your center needs to perform efficient and cost-effective telesales, fundraising, collections, notifications, surveys and any form of outbound customer outreach campaigns.

Premise Contact Center Suite

OnSite Contact Center Suite offers everything a contact center needs to succeed in a single, unified, premise-based suite. OnSite's all-in-one features include predictive dialing, automated outbound dialing, inbound call management, IVR, agent desktop, agent scripting, call recording, monitoring and reporting.

Customer Engagement Platform

USAN’s Contact Center optimization platform includes plug and play integration capabilities, easy business process definition and deployment, a highly scalable and reliable hosting environment, and comprehensive analytics that produce accurate and actionable business intelligence.

Productivity and Optimization Products

USAN provides a broad range of customer engagement productivity and optimization improvements that can enhance the capabilities of customer contact products developed by us or other providers.

Advanced List Management

USAN’s Advanced List Management product enables call center project managers to design and launch sophisticated contact strategies with targeted contact list management that results in productive and successful customer acquisition and retention campaigns.

Workforce Management

USAN’s Workforce Management product helps contact center managers achieve the perfect balance of staff to accommodate changing customer contact volume with a focus on service level requirements, agent skill, availability, and location and numerous other factors that affect overall service quality.

Quality Management

USAN’s Quality Management product empowers call center supervisors and trainers by logging, recording and monitoring customer interactions that can be analyzed and evaluated to identify best practices and training simulations, ensure delivery exceptional customer service, fulfillment of service level objectives and compliance with regulatory requirements.

Industry-Specific Products

USAN offers specialized software products for specific industry initiatives.

Fraud Insight

USAN’s Fraud Insight helps financial services companies detect suspicious activity and behavior in real-time and prevent fraud before it occurs with USAN’s rules-based, multi-channel fraud pattern analysis engine and complete case management software.