OnSite Contact Center Suite [Hosted, Premise, Hybrid]

Maximum Productivity

OnSite gives agents everything they need to do their job effectively and achieve better handle times (AHT), first call resolution (FCR) and minimize idle time. And, OnSite’s technology ensures operation at peak levels giving you the best contact rates to the right people at the right time.

Real-time Visibility

OnSite open architecture, real-time data foundation, and built-in web-based reporting capabilities mean that supervisors, managers and business people have access to key data whenever they need it and from virtually anywhere. OnSite provides numerous useful reports out-of-the-box, and an easy-to-use toolkit for building custom reports.

Change Management

Every aspect of the OnSite system supports evolutionary change and takes into consideration the real-world and often 24x7 nature of call centers. From call scripts to dialing lists to integrations with back-end systems, OnSite makes it easy to make the changes your business requires.

System Integration

One of the most unique aspects of the OnSite system is that it comes with a world-class integration server built-in. This gives call centers a standardized, easy-to-use, and perhaps most importantly, free, way to get and put data into any and all back-end and third-party or partner systems.

Cost Control

From its all-inclusive licensing model, to the "Flex License" method of growing and contracting seat counts in a safe and cost-efficient way, to the ease of operation, OnSite gives call centers everything they need in the most cost-effective way possible.