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Building a Business Case for Omni-Channel Solutions

More than 70% of businesses indicate that increasing importance is being placed on customer service. These companies are pursuing Omnichannel customer engagement technology to provide the seamless experience today’s digital consumer demands. Watch this video for insight on the omni-channel opportunity, potential pitfalls and recommendations for success.

Omni-Channel Products

Metaphor Engage

The Omni-Channel Customer Engagement Platform.

Metaphor IVR+

The Omni-Channel Interactive Voice Response Platform.

Industry Solutions

Healthcare

Omni-channel solutions for Healthcare.

Financial Services

Omni-channel solutions for Financial Services.

Retail

Omni-channel solutions for Retail.

Insurance

Omni-channel solutions for Insurance.

Utilities

Omni-channel solutions for Utilities.

Telecom

Omni-channel solutions for Telecom.

Logistics

Omni-channel solutions for Logistics.

It's time to create your Omni-Channel customer engagement solution.

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See What’s New In The Newsroom

USAN Adds Omnichannel to Amazon Connect

USAN announces the availability of digital communication channels in Contact Suite, a set of pre-packaged applications for Amazon Connect December 3, 2019 – USAN, a leading provider of cloud customer engagement solutions, has added new digital channels to Contact Suite for Amazon Connect, including web chat and email functionality.  Contact Suite is designed to extend...

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USAN Announces New Amazon Web Services Designation: Connect Service Delivery Partner

USAN announced today that it has achieved the Amazon Web Services (AWS) Service Delivery Partner designation for Amazon Connect, recognizing that USAN improves customer experience and outcomes by identifying customer pain-points and designing a solution based on Amazon Connect and other AWS services. Achieving the Amazon Connect Service Delivery designation differentiates USAN as an AWS...

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USAN Announces Contact Suite for Amazon Connect

  March 18, 2019 – USAN, a provider of cloud-based customer engagement solutions, today announced the availability of Agent Desktop for Amazon Connect and Dialer for Amazon Connect. These solutions, along with Visual IVR for Amazon Connect, comprise USAN Contact Suite, a set of pre-packaged solutions built by USAN to extend the power of Amazon...

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