The Retail Omni-channel

Metaphor Engage is that simple platform. It integrates your existing channels, systems, and processes (no rip and replace required). It also analyzes the data generated by those channels for smarter planning and forecasting. Fully hosted in the USAN Cloud, Metaphor Engage is implemented at the lowest cost, and without the demands on internal budget and resources of an on-premise system.

Engage Features

Integrates communications channels

Deliver the information customers need, on the channel they want to use.

Works with your existing systems

Connect all your existing systems without updates, upgrades or replacement.

High performance infrastructure

Ensure uninterrupted network and data access, dynamic business rules, and multitasking under the heaviest loads.

Enhanced security

End-to-end encryption and regulatory compliance ensure you’re always fully secure and fully compliant.

Find out more about how integrating the logistics cycle into a single omnichannel can drive value to partners and customers alike.

“The Metaphor solution from USAN has given us everything we need. The scalability and customization make it feel like an enterprise-grade solution built just for us, but unlike a lot of enterprise systems, we can make changes easily and quickly. It’s also easy to manage and maintain.”

Sara Riggenbach Project Coordinator for Call Center Division, Accelovance