Hosted Call Center Products
USAN's hosted call center solutions enable enterprises to connect their customers with the information they need - when and where they need it and via their preferred method of contact thereby increasing customer loyalty and satisfaction. USAN's SaaS call center services leverage best-of-breed call center products that are tightly integrated with cradle to grave reporting for enhanced call center management.
USAN's Call Center Cloud products include a comprehensive portfolio of services - automatic call distributor (ACD) and predictive dialers, interactive voice response (IVR), outbound IVR, quality management, and workforce management - built upon a fifth-generation, carrier-grade infrastructure that delivers "five nines" of availability and proven scalability and managed 24x7 by our call center operations team.
The USAN hosted ACD system is a customizable software platform that integrates with our unique switching infrastructure to manage inbound calls through a single, integrated environment that supports skill-based and business logic routing and computer intelligent, data-directed routing through IVR system integration to available agents, recording and quality monitoring and real-time and historical reporting.
USAN's hosted predictive dialer software provides outbound call management to efficiently utilize available agent resources to connect with your customers. USAN Outbound Dialing provides for Automated Dialing, Preview Dialing, and Predictive Dial capabilities coupled with best in class list management. We can enhance your calling strategies with campaign optimization software to identify best time to call.
USAN hosted IVR is a state-of-the-art application that provides the ability to manage the most demanding customer interactions with dynamically configured call flows. The IVR system supports a broad range of speech applications, including text-to-speech, simple press or say, directed dialogs and complex natural languages with multiple recognitions in a single utterance, as well as legacy touch-tone services. USAN hosted outbound IVR integrates with our automatic dialer systems to efficiently deliver information to customers and facilitates transfer to agents if needed.
USAN's SaaS call center consultants will work with your call center management to develop the most efficient and effective combination of products and services to meet your business goals and objectives.
