Metaphor Engage is a unique customer engagement platform that integrates your service (web, SMS, social, phone) and backend channels to offer customers a seamless experience.
It leverages and integrates your existing technologies and communication channels. Once in place, it unifies data across all channels to consistently deliver personal and relevant customer interactions and improve service and satisfaction levels.
Customers want personalized interactions across all channels. Omni-channel infrastructure is attainable with Metaphor Engage. Its unique capabilities let you implement a solid and scalable infrastructure faster and with less risk.
USAN’s Omni-Channel solution, Metaphor Engage, is unlike any other technology solution available today. It address both the technical requirements of integration and customization, as well as the business requirement of supporting an Omni-Channel strategy. Get a quick overview of its capabilities in this short video.
A typical omnichannel ecosystem includes customer touch points, communications channels, departments and lines of business and the software systems they use to conduct business. Metaphor Engage eliminates silos, centralizes business processes, and synchronizes them to work together according to your specific business requirements
Metaphor Engage helps to unify customer data from disparate sources in a single view to improve service and efficiency.
The Metaphor Engage platform enables real-time reporting across data sources to improve business intelligence and decision-making.
Metaphor Engage enables the design, testing, launch and monitoring of any type of interaction to improve customer engagement.
For more information about Metaphor Engage, contact us now.
Expand your Omni-channel capabilities with Metaphor Strategy. Design inbound or outbound interactions, apply strategic rules, publish them and evaluate customer behavior and optimize future interactions.
Within the first month of using USAN’s customer engagement platform, Certegy met or exceeded productivity and performance goals and significantly reduced cost-per-lead. Learn how USAN improved Certegy’s contact center platform for inbound & outbound call and email management, call flows, scripting, quality assurance and reporting.
You’ve begun the process of replacing your call center software solution. After conducting a self-assessment, you have a good idea of your technology and business needs. Now you’re ready to create a request for proposal (RFP). Download your copy today. View White Paper