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USAN’s Omni-Channel solution, Metaphor Engage, is unlike any other technology solution available today. It address both the technical requirements of integration and customization, as well as the business requirement of supporting an Omni-Channel strategy. Get a quick overview of its capabilities in this short video.
How Metaphor Engage delivers a seamless customer experience
A typical omnichannel ecosystem includes customer touch points, communications channels, departments and lines of business and the software systems they use to conduct business. Metaphor Engage eliminates silos, centralizes business processes, and synchronizes them to work together according to your specific business requirements
Better Customer Interactions
Metaphor Engage helps to unify customer data from disparate sources in a single view to improve service and efficiency.
Better Business Intelligence
The Metaphor Engage platform enables real-time reporting across data sources to improve business intelligence and decision-making.
Better Omnichannel Strategies
Metaphor Engage enables the design, testing, launch and monitoring of any type of interaction to improve customer engagement.
Metaphor Engage Product Modules
Metaphor Strategy Module
Expand your Omni-channel capabilities with Metaphor Strategy. Design inbound or outbound interactions, apply strategic rules, publish them and evaluate customer behavior and optimize future interactions.
Unprecedented Productivity Gains
Within the first month of using USAN’s customer engagement platform, Certegy met or exceeded productivity and performance goals and significantly reduced cost-per-lead. Learn how USAN improved Certegy’s contact center platform for inbound & outbound call and email management, call flows, scripting, quality assurance and reporting.