Metaphor SecurePay

When customers call customer service they expect to be able to make financial transactions, whether it’s to pay an outstanding bill or cover the difference for a higher priced exchange item. An inability to process these payments reduces potential revenue and impacts the customer experience. However, processing financial transactions in the contact center exposes the organization to considerable risk. USAN offers an alternative approach to processing financial transactions that improves customer service and minimizes the risk posed to the organization.

 

To watch a previously recorded webinar on Metaphor SecurePay click here or enter this URL into your browser: http://cc.readytalk.com/play?id=o1cba

For more information about Metaphor SecurePay, contact us now.

Financial Transactions and the Contact Center

How to reduce risk and PCI scope

When customers call customer service they expect to be able to make financial transactions, whether it’s to pay an outstanding bill or cover the difference for a higher priced exchange item. An inability to process these payments reduces potential revenue and impacts the customer experience. However, processing financial transactions in the contact center exposes the organization to considerable risk. In this white paper, we offer an alternative approach to processing financial transactions that improves customer service and minimizes the risk posed to the organization.