Courtesy and Predictive Dialer Services

Ideal for efficient, outbound call management that provides important information to customers and prospects, USAN Dialers help create more relevant interactions with enterprises while maintaining lower costs through automation.

Courtesy Dialer Services

USAN packages its Courtesy Dialer products with IVR-based advanced speech-recognition and touch-tone technologies to provide fast, easy ways for customers and prospects to access the information they need, and interact with menu options or customer agents when they need them.

Predictive Dialer Services

Using live agents, the Predictive Dialer is ideal for more advanced levels of outbound call service. It employs advanced pre-defined outbound calling rules to intelligently manage call volumes and match available service agents to customers and prospects. And because of the automatic answering machine detection capabilities, service agents are only connected to calls answered by humans.

Enterprise benefits include:

• Automated delivery of messages
• Improved customer satisfaction and loyalty
• Improved collection rates
• Reduced cost per interaction
• Reduced administration costs
• Increased agent productivity
• Increased customer/prospect satisfaction
• Improved sales results
• Reduced call-center infrastructure costs
• Pacing algorithm to determine optimum dialing rate
• Flexibility that enables agents to come and go from the agent pool without risk of abandoning calls