Hosted IVR

USAN's state-of-the-art IVR functionality provides the ability to manage the most demanding customer service requirements with dynamically configured call flows needed within call center environments. It supports a broad range of speech applications, including text-to-speech, simple and complex speech recognition with multiple recognitions in a single utterance, as well as legacy touch-tone services. Our consultants and developers assist enterprises in designing the most effective grammars, dialog and personas to meet their goals and image requirements.

The USAN IVR fully supports voice extensible markup language (VXML) 2.1 to support third-party applications and developers to manage call-flow applications, and our applications can run on other VXML-compliant platforms as well.

The USAN IVR can integrate with an enterprise's host computing and database systems to facilitate customer self-service in the IVR call flow. We also support legacy interfaces such as SNA and MQ as well as HTML, XML, and web services interfaces.

Enterprise benefits include:

• Improved customer/prospect satisfaction
• Operational diversity and redundancy to assure business continuity
• Flexible technological infrastructure to support future expansion and new technology migrations (including VXML, natural language, VoIP and speaker authentication)
• Call center analysis, and consultative application design and development
• Project management for unique, as-needed projects
• Support for multi-carrier transport
• Carrier-grade SS7 and peer-to-peer protocol connectivity
• 24x7x365 network monitoring and management
• Automatic number identification (ANI) fraud management