Hosted Call Center Solutions
USAN’s hosted call center solutions enable call center managers to focus on call center metrics and call center performance rather than call routing, software and hardware management and network management. Call center mangers are too often distracted by system management issues and befuddled by agent and company performance metrics from disparate systems. Reporting systems across key call center service components is not tightly integrated and makes end to end call flow routing challenging if not impossible.
USAN provides a comprehensive and tightly integrated portfolio of call center in the cloud products - flexible network-based interactive voice response (IVR) systems, automated outbound IVR and predictive dialers, automatic call distributors (ACDs), quality management and work force management tools, and a comprehensive cradle to grave reporting system with numerous standard detailed call routing and call center metrics reports as well as support for custom user reports to provide specific call center performance measures needed by your organization - all built upon a fifth-generation carrier-grade infrastructure that delivers "five nines" of availability and years of experience supporting call centers for the largest telecommunication service providers and enterprises.
USAN provides comprehensive software and system management and network management services, including 24x 7 network monitoring, system upgrades and telecommunications management. We manage the call center infrastructure so you can focus on your business, monitoring employee metrics and success and tracking corporate performance metrics to plan. USAN customers focus on call center performance not call center operations.
USAN bundles its products into two scalable SaaS solution sets - Live Agent Call Care and Automated Call Care - to fully address the unique requirements of today's enterprise call centers. Automated call care supports customer self service applications to reduce cost without sacrificing customer satisfaction. Our SaaS IVR and automated outbound messaging services can be readily customized to meet your specific corporate needs. Live Agent Call Care provides services to enhance your customer service performance, including ACD call routing tools, predictive dialer, and performance management.
Our seasoned Professional Services staff of CTI and application development consultants tailors these solutions to the specific needs of each enterprise to achieve greater scalability, reliability, security, flexibility and cost savings while improving customer call center reporting and performance tracking.
USAN solutions are ideal for services such as:
- Pay by phone, balance transfer, and other account management capabilities
- Appointment and service reminders
- Reservation confirmations
- Flight arrival time checks
- Fraud protection
- Customer notices and voice broadcasts
- Administering polls and surveys
- Geo-location of retail outlets
- And many more
Regardless of which applications you deploy and what USAN call center cloud features are utilized – your call center performance will be vastly improved while you leave the system and network management to us.
