A solution for every phase of the customer life cycle
Provide the ultimate any-channel experience in every phase of the customer life cycle. USAN Customer Engagement solutions make it easier for your customers to buy more, come back, and buy again.
Industry Solutions
Healthcare
Patients are consumers, too, and healthcare providers have a unique opportunity to deliver the ultimate customer experience with integrated customer engagement solutions across channels.
Payment Providers
On-board and activate customers more efficiently and realize revenue faster while reducing customer churn with customer engagement solutions for payment providers.
Financial Services
Mitigate lost revenue due to regulations and a tough economy by improving the customer experience with customer engagement and self-service channel solutions.
Telecommunications
Overcome customer churn due to inconsistent customer experiences across departments and channels by integrating marketing channels for a unified and consistent customer experience.
Business Process Outsourcers
Introduce unprecedented agility and innovation with customer engagement solutions for BPOs designed to make your organization responsive to fast-changing market conditions.
Engagement Solutions
Live-Agent Assisted Service
Ensure customer satisfaction for interactions requiring full service, agent-assisted support in any communications channel.
Customer Self-Service
Optimize web and voice-based full-service and customer self-service solutions for customer interaction across channels.
Desktop Consolidation
Consolidate functionality from numerous legacy and core applications to give service reps and agents a 360° view of the customer.
Customer Activation and Enrollment
Accelerate customer activation and realize new revenue faster by automating enrollment processes and enabling self-service across channels.
Custom Offers and Pricing
Automate and expedite personalized and relevant customer offers and pricing configurations more quickly and effectively.
Campaign Marketing
Achieve unified, multi-channel campaign management with content and digital asset management, workflow, analytical tools and dashboards and much more.