Automated Call Care Solutions

Enterprises require efficient self-service inbound and outbound call handling in order to provide important information to customers and prospects. USAN packages its IVR and Courtesy Dialer products along with advanced speech recognition and touchtone technologies to provide a fast, easy and efficient way for callers to access the information they need. Our Automated Call Care solutions can also be integrated with our Live Agent Call Care solutions so callers are able to access live service agents should they require one.

IVR

USAN's IVR is fully customizable and capable of managing the most stringent call-flow requirements. Its advanced call-flow logic platform integrates with a business' databases to provide enhanced, caller-specific service. Our hosted IVR fully supports voice extensible markup language (VXML) 2.1 to support third-party applications and platforms.

Courtesy Dialer

USAN's Courtesy Dialer is ideal for collection services, customer reminders and sales strategies. It utilizes the IVR capabilities with outbound, business-defined dialing rules to proactively call customers and prospects.