Infrastructure & Technology

USAN has built one of the most robust, scalable, hosted call center technology platforms on the market. Continuously refined since 1989 and over five generations of development, our hosted call center platform enables enterprises to reduce capital expenditures, improve service level agreements and customer satisfaction, and realize the benefits of a flexible call center solution that accommodates their unique requirements.

USAN's fully hosted architecture delivers on the promise of lower CAPEX costs, frees enterprises from having to plan for hardware and end-of-life issues, reduces onerous maintenance costs, and eliminates the need for continual software revisions. Consisting of a set of modular and expandable switches, universal switching processors (USPs), voice response units (VRUs) and adjunct processor systems, our platform is exclusively designed to be scalable and easily adjusted to changing business demands.

USAN's USPs seamlessly manage time division multiplexing (TDM) to Internet protocol (IP) conversion (and vice versa), and voice extensible markup language (VXML) application integration, in addition to standard switching functions.