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Case Study

Global Financial Services Firm Reduces IVR Opt-Out and Contact Center Costs

Global Financial Services Firm Reduces IVR Opt-Out and Contact Center Costs

As its customers switched to mobile phones, this financial services firm’s ability to identify callers caused longer call times and reduced service levels. Download this case study to learn how USAN’s IVR solution improved the banking giant’s ability to identify and authenticate the caller, as well as improve first call resolution.