We help you deliver amazing Omni-Channel experiences with the industry’s best cloud, premise and hybrid customer engagement solutions.
Our mission is to provide the world’s most flexible Omni-Channel solutions and to solve complex communications problems that others won’t touch. We work with contact centers and customer experience teams to streamline the customer journey, improve productivity, lower costs and raise service levels. We integrate your current technologies, synchronize your communications and centralize your business processes using our scalable and easy to use Omni-Channel customer engagement and contact center solutions.
Our vision is for you to have “Your Solution Your Way,” where you’re not limited by technology and are free to serve customers however you choose. We believe that no Omni-Channel problem is too challenging, and that every contact center and customer service team in the world can have an easy to use, flexible and scalable engagement platform that integrates existing technologies, synchronizes communications and centralizes business processes – without a complete technology and business process overhaul.
We want to be your partner in Omni-channel customer engagement. As a pioneer in both cloud-based contact center and Omni-channel technology, USAN has been perfecting customer contact since 1989. Discover why some of the largest companies in the world trust USAN to provide their Omnichannel customer engagement technologies.
Our people are some of the most experienced in the industry and are dedicated to solving complex problems that our competitors won’t usually touch. Our people have made us pioneers in customer engagement: We were amongst the first to the cloud and the first to solve Omni-Channel.
Our solution is not one-size-fits-all. We use a proven iterative process to understand your business goals and how your business operates so that we can provide incremental value and give you what you need – leveraging what you have – right now.
We offer the most flexible and scalable Omni-Channel, self-service and contact center platforms available. Our technology is designed to accommodate the way your business works today, instead of having you change your operations to work with our technology.
We were in the cloud before it was even called the cloud. Continuously refined since 1989, with over eight generations of development, and greater than 99.999% availability in each year of operation, our cloud is one of the most robust and scalable hosted technology platforms on the market.
“Because we strive to increase donor frequency, it’s very important that we stay in regular contact with a person who has previously donated blood and is registered in our system. USAN allows us to quickly and easily create calling campaigns that meet the blood inventory needs our organization, which ensures we have the right blood products available to meet the needs of the communities we serve.”
Robert Sanchez, Director of Donor Resources and Marketing
The Blood Alliance
of award winning, secure, reliable, enterprise grade cloud contact center solutions
availability for USAN products in the cloud
multiple AWS geographically-dispersed production nodes
minutes per year
Network Management Center monitoring
Atlanta - June 22, 2022 USAN, a leading provider of cloud customer engagement solutions, announced the successful deployment for a top US automobile manufacturer of Contact Suite and Amazon Connect from Amazon Web Services (AWS) which includes support for Amazon Connect outbound campaigns. The rollout is significant because of the breadth of functionality delivered and...
Contact center turnover rates have historically been high. Couple that with the spike in attrition rates across the country (and the world), and the problem becomes even more serious. What is causing the increasing agent churn? First is the U.S. job market, with rising job numbers and a decreased unemployment rate. These factors create more opportunities for agents...
Contact center agents have been under a lot of pressure since the pandemic began. They’ve had to deal with increasingly unruly customers, and most have been asked to adapt to virtual working environments. All of this has led to high rates of agent turnover, and as a result, many organizations are taking action to improve agent engagement and...