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Our Mission

Our mission is to provide the world’s most flexible Omni-Channel solutions and to solve complex communications problems that others won’t touch. We work with contact centers and customer experience teams to streamline the customer journey, improve productivity, lower costs and raise service levels. We integrate your current technologies, synchronize your communications and centralize your business processes using our scalable and easy to use Omni-Channel customer engagement and contact center solutions.

Our Vision

Our vision is for you to have “Your Solution Your Way,” where you’re not limited by technology and are free to serve customers however you choose. We believe that no Omni-Channel problem is too challenging, and that every contact center and customer service team in the world can have an easy to use, flexible and scalable engagement platform that integrates existing technologies, synchronizes communications and centralizes business processes – without a complete technology and business process overhaul.

Welcome to USAN

We want to be your partner in Omni-channel customer engagement. As a pioneer in both cloud-based contact center and Omni-channel technology, USAN has been perfecting customer contact since 1989. Discover why some of the largest companies in the world trust USAN to provide their Omnichannel customer engagement technologies.

How We’re Different

People

Our people are some of the most experienced in the industry and are dedicated to solving complex problems that our competitors won’t usually touch. Our people have made us pioneers in customer engagement: We were amongst the first to the cloud and the first to solve Omni-Channel.

Process

Our solution is not one-size-fits-all. We use a proven iterative process to understand your business goals and how your business operates so that we can provide incremental value and give you what you need – leveraging what you have – right now.

Products

We offer the most flexible and scalable Omni-Channel, self-service and contact center platforms available. Our technology is designed to accommodate the way your business works today, instead of having you change your operations to work with our technology.

The USAN Cloud

We were in the cloud before it was even called the cloud. Continuously refined since 1989, with over eight generations of development, and greater than 99.999% availability in each year of operation, our cloud is one of the most robust and scalable hosted technology platforms on the market.

Want to Talk About Your Omni-channel Customer Engagement Initiatives?

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“Because we strive to increase donor frequency, it’s very important that we stay in regular contact with a person who has previously donated blood and is registered in our system. USAN allows us to quickly and easily create calling campaigns that meet the blood inventory needs our organization, which ensures we have the right blood products available to meet the needs of the communities we serve.”

 

Robert Sanchez, Director of Donor Resources and Marketing
The Blood Alliance

28+ Years

of award winning, secure, reliable, enterprise grade cloud contact center solutions

99.999%

availability for USAN products in the cloud

10+

multiple AWS geographically-dispersed production nodes

1+ Billion

minutes per year

24 / 7 / 365

Network Management Center monitoring

USAN Through The Years

1980s

  • USAN opens its doors in September, 1989
  • USAN launches “Star Card” calling card service for Telecom USA
  • MCI acquires Telecom USA

1990s

  • USAN launches Maximum Security Inmate Calling Services
  • Teleport Communications goes online with USAN
  • USAN launches operator services
  • USAN introduces SS7 Network Integration
  • USAN announces IVR speech recognition
  • USAN hosts cloud applications for prepaid card, GTE Communications and quickly scales to millions of users
  • Bell Atlantic (Verizon) selects USAN for managed cloud services including prepaid calling cards and prepaid dial-one service
  • USAN brings dedicated disaster recovery location online

2000s

  • USAN launches enhanced toll-free, web-based call center application
  • USAN launches cloud services for SBC (AT&T) and Cingular
  • USAN launches natural language IVR for automated voice recognition
  • Interactive Softworks develops multi-channel customer engagement platform
  • USAN implements biometric speaker authentication
  • USAN relocates headquarters and data center to 31,000 sq. ft. Norcross facility
  • Wiltel and Broadwing go online with USAN
  • USAN introduces outbound IVR for proactive outbound customer contact
  • USAN adds ACD and dialer components to its call center platform
  • USAN releases Fraud Insight for fraud protection and detection
  • The SCOOTER Store, Certegy and TRANZACT chose Interactive Softworks for customer engagement services

2010s

  • USAN acquires Interactive Softworks
  • USAN achieves Payment Card Industry (PCI) 2.0 Certification
  • Kaiser Permanente, Rooms To Go and Stanley Steemer select USAN for cloud-based communication services
  • Honda, Hycite and Dominion Virginia Power choose USAN for customer engagement services

Recent Publications

USAN Announces New Amazon Web Services Designation: Connect Service Delivery Partner

USAN announced today that it has achieved the Amazon Web Services (AWS) Service Delivery Partner designation for Amazon Connect, recognizing that USAN improves customer experience and outcomes by identifying customer pain-points and designing a solution based on Amazon Connect and other AWS services. Achieving the Amazon Connect Service Delivery designation differentiates USAN as an AWS...

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USAN Announces Contact Suite for Amazon Connect

  March 18, 2019 – USAN, a provider of cloud-based customer engagement solutions, today announced the availability of Agent Desktop for Amazon Connect and Dialer for Amazon Connect. These solutions, along with Visual IVR for Amazon Connect, comprise USAN Contact Suite, a set of pre-packaged solutions built by USAN to extend the power of Amazon...

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Calculating the Total Cost of Ownership for Amazon Connect

Calculating the Total Cost of Ownership for Amazon Connect Total cost of ownership (TCO) is an important factor to consider when deciding whether or not to migrate your contact center to the cloud. However, unlike a move from one on-premises application to another, calculating the TCO for a cloud-based app is like comparing apples to...

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