USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all of our employees by creating a supportive, flexible, and collaborative work environment. We have a high performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.
Under the direction of the Department Manager, the Application Support Engineer will perform the following major duties, depending upon where a solution is within the lifecycle. Supported solutions at USAN include Hosted Contact Center ACD, IVR, WFM, and Omni-Channel solutions.
Support of Production Issues
New Software Implementation