USAN is a revolutionary contact center solutions provider, promoting 21st century values rooted in work-life balance, flexibility and career growth opportunities.
A USAN Data Analyst translates numbers into understandable information. USAN collects IVR data, using it to help customers make better business decisions. The Data Analyst is the link between USAN hosted IVR and ACD telephony client solutions and the performance of solutions in the real world, to better understand the caller journey.
The Data Analyst responsibilities are as follows: