Senior Software Engineer (DevOps)

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USAN is an innovative, next generation Omni-Channel customer engagement provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all of our employees by creating a supportive, flexible, and collaborative work environment. We have a high performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.

USAN is looking for an experienced Software Engineer to join our team. We’re looking for someone who is comfortable going all the way from requirements to deployment and who isn’t afraid of a little maintenance on legacy systems. At USAN, you will be part of a dedicated team working to provide custom contact center solutions from conception to release. You will work to design creative and robust solutions to streamline processes that keep our organization efficient and allow us to better care for our customers. Your passion for writing code, solving problems, designing solutions, and collaborating with other highly skilled individuals will allow you to achieve success in this fast-paced, ever-changing environment.


  • Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and documenting programs
  • Support of ASP.NET web applications with MS SQL Server 2008/2012 databases
  • Provide migration path while enhancing feature functionality
  • Update, maintain and create internal web services
  • Extend our existing monitoring and configuration tools
  • Actively participate in all aspects of the software engineering process
  • Analyze user stories / business requirements to come up with high level design
  • Rapid prototyping of new tools to enhance business processes

Basic Qualifications

  • 3-5 years of experience using C#, ASP.NET, C++, Java, and MS SQL Server in a professional setting
  • Experience and/or proven ability in UI in web front-end development
  • Ability to work independently but within team oriented structure
  • Ability to multi-task and flexible to get involved in all areas of IT with a medium sized company
  • A wide degree of creativity and latitude is expected

Preferred Qualifications

  • 5+ years of experience using C# and C++ in a professional setting
  • Experience with network protocols, including TCP/IP
  • Exposure to working in both Windows and Linux environments
  • Exposure to Powershell, XML, XSLT, SOAP, Perl and/or bash scripting
  • Experience with AWS and/ or Azure interaction and automation
  • Experience with complex encryption algorithms

Job Benefits

  • Competitive compensation program
  • Outstanding benefits package (including medical, dental, vision and life insurance)
  • 401(k) plan
  • Excellent holiday/vacation plans
  • Unlimited sick time
  • Employee Referral Bonus Program
  • Annual performance-based bonus
  • Ongoing training opportunities
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions

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