The Network Operations Center Supervisor exhibits solid leadership skills and ownership of expectations and deliverables required of the Network Operations Center. This candidate should have 3-4 yrs. of proven leadership & supervisory experience and a very strong background in voice and data communications support through a 24 x 7 Network operations environment. A solid understanding of networking and telecommunications is needed (i.e. Cisco routers, switches, IXC’s, Telco’s, SIP, TDM, Unix, TCPIP, Sniffer tracing, Solarwinds, HP Openview, Concord NetHealth, NetCool, etc.)
In addition, this candidate will be responsible for setting up and administering network management monitoring tools. This candidate will need to understand component infrastructure engineering layouts, what needs monitoring and then develop reports, thresholds, and alerts. The goal is to implement proactive and reactive network management tools to achieve network stability and reliability of 99.9% or higher. Conceptually, this person should understand and have a vision in accomplishing this goal.
In summary, the Network Operations Supervisor will be responsible for the following: ensure that customers SLAs are met, manage alarms & associated monitoring tools and supervise a staff of Network Operations Engineers on a 24x7x365 basis.