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Responsibilities
• Use scripting tools to automate routine tasks being done in IT Service platform • Create Requirements Definitions and Technical Specifications Documentation • Maintain data between ServiceNow and other IT Service platform • Research and deploy new releases, patches and/or enhancements in internal technologies • Perform system and integration testing with sample data • Administer and manage IT Service platform • Be responsive to production outages and remedy critical issues as quickly as possible • Recognize and report issues before they adversely impact firm operations or project schedule • Monitor health, usage and overall compliance of the IT Service platform
Qualification
• Solid generalist IT skills including IT Service Management • Hard skills in Development and Identity management is expected • Proven skills in quality assurance • Good aptitude for agile development practice and estimation • Skilled at dealing with a range of technical and non-technical stakeholders • Knowledge and experience of developing a service management system is expected • Hands on experience and development with ITSM, ITBM, and ITOM ServiceNow Applications. • Certified ServiceNow Developer is a plus
Technology
• 2+ years of experience developing Service Now integrations • 2+ years of experience as a System Administrator/Developer • 4-6 years of experience in IT Service Delivery • 4+ years of coding/scripting or software development experience • 4+ years of experience using scripting/coding languages (i.e. JavaScript, CSS, and HTML, Angular JS) • Knowledge of LDAP/Active Directory
