Business Analyst (Solutions Development)

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Do your superhuman analytical and conflict resolution skills to help identify, communicate and resolve issues efficiently and effectively? Are you a first-rate communicator who is able to tailor discussions based on intended audiences? Do you get energized by working in a high-performance IT environment, in collaboration with other smart dynamic trailblazers who obsess over solutions?

USAN is a revolutionary contact center solutions provider, promoting 21^st century values rooted in work-life balance, flexibility and career growth opportunities.

Role Summary:

The Business Analyst is the link between USAN’s technology capabilities and our clients. The BA is solely responsible for:

Cultivates, interprets and matures client Business Requirements Documents (BRDs)
Analyzes and ensures integration points between BRDs and our capabilities
Helps negotiate product functionalities with the client
Translates BRDs into functional specifications for internal engineering, QA and external client audiences
Scopes projects and works with the PMO to prioritize deliverables

Job Duties:

Capture business, functional and technical requirements from customers and internal users
Create Visio and Microsoft Word documents of business requirements, process flows, and automated call flows
Documents all database table layouts and external host interfaces
Reviews all documents for completeness, identifies exceptions and missing or problematic business rules

Basic Qualifications

Bachelor’s degree in Business or IT-related fields
3+ years’ experience as Functional, Data or Business Analyst
3+ years’ experience Microsoft Visio, Microsoft Word, Microsoft Excel
3+ years’ experience of customer interfacing experience – project oversight, customer presentation
Must have excellent communication skills (written and verbal) including but not limited to:

- Possess the ability to present material in a clear and concise manner
- Possess the ability to communicate across all levels of an organization

Must be detail-oriented with the ability to work through technical documents and requirements
Must be comfortable working in a cross-functional team environment
Must work well in fast-paced, customer and deadline-driven environment with minimal supervision and demonstrate initiative and good judgment
Must possess the ability to manage multiple projects, adapt to changing priorities and demonstrate effective time-management skills to comply with project deadlines
Must have knowledge of modern office software including Microsoft PowerPoint, SharePoint, Project, et cetera.

Preferred Qualifications

5+ years of experience as a Business Analyst in a fast-paced IT environment
Experience with IVR and/or contact center technology

Job Benefits:

Competitive compensation program
Outstanding benefits package (including medical, dental, vision and life insurance)
401(k) plan
Excellent holiday/vacation plans
Employee Referral Bonus Program
Annual performance-based bonus
Ongoing training opportunities
Visible, exciting work supporting the sales of cutting edge technology and workflow solutions