USAN is hiring a Service Delivery Manager to be responsible for managing customer service delivery to meet service level agreements and ensure customer satisfaction. You will help our customers solve complex problems faster and avoid unplanned downtime while reducing costs and adding value through advocacy, process improvement, and communications.
The ideal candidate will exhibit strong leadership skills and ownership of the expectations and deliverables of the Operations Support Group. The Service Delivery Manager must be customer-oriented with excellent communication and presentation skills. You will ultimately responsible for ensuring that customer’s expectations are met through close interaction with the customer and support groups delivering their service.