Service Provider Provisioning and Billing Manager

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USAN is currently looking for a Service Provider Provisioning and Billing Manager. This position will be responsible for managing all telecom expenses and vendor relations. The ideal candidate will have experience auditing/reconciling bills, negotiating contracts, and meeting with telecom vendors.

Responsibilities

Analyze business requirements and provide solutions for customer and internal communications needs
Continual proactive correspondence with vendors holding them accountable for delivery due dates and service level performance
Nurtures relationships with suppliers to negotiate the best prices and delivery of orders
Interact with key stakeholders to determine product and service needs
Help translate technical information into a non-technical representation of circuit orders
Continually evaluate and improve processes and procedures to maximize efficiencies
AWS, Azure, and GPC Invoice Reconciliation
Review all telecom, cloud, and other service provider invoices to ensure proper billed amounts per contracted rates.
Open dispute cases with vendors as required
Forward internal notification of review and amount to pay for each invoice via email
Update the Invoice Monthly Reconciliation tab in Office 365
Update the Monthly Expense Tracking report and distribute
Update the Monthly Summary report and distribute
Determine and Distribute taxable amounts from invoices that are passed through to USAN customers
Determine and Distribute cross connect charges for select customers based on contract language
Work with carrier and CSF to procure new:
Toll Free Numbers
Direct Inward Dialing Numbers
Port in or out Customer owned numbers. Coordinate LOA’s, release forms, etc.
Company Cell Phone Admin
Cell phone distribution, tracking, repair / replacements
Gather and Review Provider Plan Quotes prior to end of current term
Present analysis and recommendations to Senior Management for selection
Assist with ad hoc tasks required within the department

Qualifications

Excellent organizational skills, with the ability to manage multiple projects and shifting priorities.
Strong analytical skills and methodical in problem solving
Skills to independently manage projects, create business cases/ executive presentations and implement process changes
Ability to read and comprehend vendor contracts and service level agreements in order evaluate and identify cost savings
Telcom Carrier Management experience is preferred but not required
Cloud provider (AWS, Azure, GCP) management experience is preferred but not required
Technical knowledge of telecommunications circuit types, both data and voice
Experience auditing/reviewing IT invoices
Experience managing small IT/Telecom projects
Experience with managing vendor relationships
Experience with MS Office Products (Word, Access, Excel, etc.)
Business office skills such as product pricing, vendor management, economic modeling of products/decisions
Prior experience working in a provisioning capacity
Deep understanding of Excel including the use of Pivot tables, VLOOKUPs and Macros

Technology Related Skills

Intermediate to advanced skills in Microsoft Office products (Excel, Word, PowerPoint)
Basic SQL database knowledge and experience
Experience automating vendor invoice information into a central repository
Experience with Cloud Health or similar cloud service cost optimization software