Software Engineer (Solutions Development)

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USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all of our employees by creating a supportive, flexible, and collaborative work environment. We have a high performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.

USAN is seeking an enthusiastic Software Engineer to join our core Software Development team. As a team member, you would be primarily responsible for implementing and updating custom Interactive Voice Response (IVR) callflow designs, but also working on backend SQL and web based applications as needed. You will work on a small team in a highly collaborative way to create effective and innovative call center solutions for enterprise clients. You will also be creating integrations with our omni-channel Metaphor platform. Metaphor is built on a C# / .Net framework, but we use HTML5 and Javascript for front-end development, MS SQL Server on the backend, and C, C++, C# and Java as needed. You will have the opportunity to work in a diverse environment for the country’s best IVR development shop.

Duties

Translate customer requirements in the form of Visio callflow, into IVR application code
Collaborate with Business Analyst and Quality Assurance team members
Perform problem resolution for existing IVR applications
Make informed design and development decisions
Collect, analyze, and summarize development and service issues for feedback to senior management
Stay up-to-date on technology trends and best-practices

Basic Qualifications

Bachelor’s degree in Computer Science
Excellent programming skills as demonstrated by some college level coursework or work experience
Excellent communication skills
Team oriented and self-motivated
The ability to communicate ideas effectively, to listen to others’ ideas, and to collaborate to arrive at great solutions

Preferred Qualifications

A firm understanding of programming languages such as C#, C++, or Java
Experience with ASP.NET web technologies
Experience working with HTML5 and Javascript
Experience using or programming Linux
Some experience with IVR applications

Job Benefits

Competitive compensation program
Outstanding benefits package (including medical, dental, vision and life insurance)
401(k) plan
Excellent holiday/vacation plans
Employee Referral Bonus Program
Annual performance-based bonus
Ongoing training opportunities