USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all of our employees by creating a supportive, flexible, and collaborative work environment. We have a high performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.
USAN is seeking an enthusiastic and driven individual to join our team as a Software QA Analyst. This position provides direct support in building custom applications to help our customers more effectively achieve their mission. The Software QA Analyst tests and validates web-based IVR call flows, customer portals, ACD, agent desktop applications, and customer engagement software products through multiple releases.
The Software QA Analyst is instrumental in improving quality, functionality, reliability, and usability of software products. The successful candidate will have strong written communication skills.