Senior Software Engineer (Solutions Development)

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USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all of our employees by creating a supportive, flexible, and collaborative work environment. We have a high performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.

USAN is seeking an enthusiastic Senior Software Engineer to join our Solutions Development team. This position provides direct support in building custom modules on Metaphor Vision and IVR+, USAN’s proprietary contact center applications. You will work on a small team in a highly collaborative way, using the latest technologies to create impactful call center solutions for enterprise clients. You will also be taking over maintenance of a .NET 2.0 application. We are seeking a Software Engineer with at least five years of experience using .NET framework, C#, MS SQL Server 2008/2012, and some hands-on experience using Microsoft SQL Server services like SSRS/SSIS/SSAS.


  • Ensure proper functioning of applications in a production environment
  • Design, develop, test and/or maintain various applications within the company
  • Maintains responsibility of assigned tasks by using experience, and knowledge of environment to make design and development decisions
  • Provide a multi-channel customer engagement platform
  • Provides information by collecting, analyzing, and summarizing development and service issues
  • Performs simple to complex maintenance and problem resolution for a component or element of an application

Basic Qualifications 

  • Bachelor’s degree in a STEM field or 4+ years of extensive SQL/database development experience
  • 3+ years of ASP.NET/VB.NET/C# experience
  • 3+ years of experience in SQL/database programming, including MS SQL Server 2008/2012 and Microsoft Reporting Services
  • Demonstrated ability to solve complex database administration problems
  • Ability to work well within deadline-oriented development structure

Preferred Qualifications

  • 5+ years of ASP.NET/VB.NET/C# experience
  • Experience working as a Database Developer or Database Administrator 0n a fast-paced Software Development team
  • Experience generating reports using SSRS
  • Exposure to C++, Windows Powershell, XML, XSLT, SOAP, Perl, and/or Linux

Job Benefits 

  • Competitive compensation program
  • Your own personal office in a beautiful office building
  • Outstanding benefits package (including medical, dental, vision and life insurance)
  • 401(k) plan
  • Excellent holiday/vacation plans
  • Unlimited sick time
  • Employee Referral Bonus Program
  • Annual performance-based bonus
  • Ongoing training opportunities
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions

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