Senior Software Engineer

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USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all of our employees by creating a supportive, flexible, and collaborative work environment. We have a high performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.

USAN is seeking an enthusiastic Senior Software Engineer to join our Product Development team. This position provides direct support in building custom applications and modules on Metaphor, USAN’s proprietary omnichannel platform. You will work on a small team in a highly collaborative way, using the latest technologies to create impactful call center solutions for enterprise clients.

We practice full stack development here, so you will have the opportunity to work in a diverse environment. Metaphor is built on a C# / .Net framework, but we use HTML5 and Javascript for front-end development, MS SQL Server on the backend, and C, C++, and Java as needed. We are flexible and want our Developers to use the technologies they are most comfortable with.

Duties:

Review and assess existing enterprise applications, to support new features, performance improvements, upgrades, and ongoing sustainment
Lead efforts to develop new systems and upgrades and updates to existing systems, throughout the entire application lifecycle: requirements analysis & definition, system design, implementation, testing, deployment, and sustainment
Analyze large, complex systems to determine performance bottlenecks, application bugs, and opportunities to improve efficiency
Translate feature requirements and use cases into production-ready, heavily-tested applications
Maintain responsibility of assigned tasks by using experience, and knowledge of environment to make design and development decisions
Provide feedback to senior management by collecting, analyzing, and summarizing development and service issues
Perform simple to complex maintenance and problem resolution for a component or element of an application
Stay up-to-date on technology trends and best-practices, and share those thoughts with the team through code reviews and chat

Qualifications

4-7 years of hands-on development experience
BS degree in Computer Science, Software Engineering, Information Systems, or related field
3+ years of C# / ASP.NET coding experience
Excellent verbal and written communication skills
Team oriented and self-motivated
Demonstrated ability to translate business requirements into well-designed technical solutions
The ability to work effectively under deadline pressure
Some front end experience (HTML/CSS/JavaScript) a plus
Experience with AWS and/ or Azure interaction/automation a plus
Exposure to C++, Windows Powershell, XML, XSLT, SOAP, Perl, and/or Linux a plus

Job Benefits

Competitive compensation program
Your own personal office in a beautiful office building
Outstanding benefits package (including medical, dental, vision and life insurance)
401(k) plan
Excellent holiday/vacation plans
Unlimited sick time
Employee Referral Bonus Program
Annual performance-based bonus
Ongoing training opportunities
Visible, exciting work supporting the sales of cutting edge technology and workflow solutions