Project Coordinator

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Are you that person that your family and friends turn to when they need things scheduled, planned, and driven to an on-time completion? Do you enjoy turning statements, tasks, and details into a fine-tuned project plan? Do you get energized by working in a high-performance IT environment, in collaboration with other smart dynamic trailblazers who obsess over the perfect delivery of a project? Well, if so, this job might be for you.

USAN is a revolutionary contact center solutions provider, promoting 21^st century values rooted in work-life balance, flexibility and career growth opportunities.

Job Description

The Project Coordinator position requires strong task and timeline management skills. The ideal candidate will have the ability to effectively manage multiple projects ranging in scope, complexity and lifecycle.

Duties:

Performs initial review of new project requirements and identifies project components
Gathers project assessments from various internal teams in order to prepare customer quotes
Schedules development tasks and generates project timelines
Manages all aspects of the development cycle including technical design, development and quality assurance
Manages all aspects of the User Testing cycle including issue documentation, tracking and resolution

Coordinates production implementation scheduling, processing and handoff

Basic Qualifications:

Bachelor’s degree (English major, Technical Field, Communications field preferred)
Attention to detail with excellent task and timeline management skills
Ability to interact with customers and clearly articulate project details
Proficient in Excel and Microsoft Office, mainly Microsoft Word and Visio
Ability to manage multiple projects that are relatively complex in scope and demonstrate effective task-management skills to meet project deadlines

Preferred Qualifications:

One to two years of experience in management of multiple projects ranging in scope, complexity and lifecycle
Exhibits strong interpersonal and organizational skills
Exceptional understanding of project management and processing
Exhibits a strong understanding of project processes, tasks, dependencies, and deliverables
Strong knowledge and understanding of computer technology

Job Benefits:

Healthcare benefits
401K plan
Paid company holidays
Paid vacation
Casual work environment
Annual performance based bonus program

Company Description

United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). Founded in 1989, USAN has a rich history of providing carrier grade telecom solutions. From USAN’s initial service offering of hosted IVR, USAN has continued to develop new private cloud solutions and capabilities. USAN’s multi-channel customer engagement platform provides hosted IVR, ACD as SaaS, customer engagement via SMS/Text, Web service offerings, and customer engagement via social media channels such as Facebook and Twitter. Today, the USAN cloud handles more than one billion transactions yearly for some of the world’s largest companies. Our fifth-generation, carrier-grade network and platform architecture delivers reliable traffic capacity and availability—greater than 99.999% in each year of operation.