Visit USAN at ICMI Contact Center Expo & Conference!

April 24, 2015 - Teri Navin
It's that time again - when contact center professionals converge at the Contact Center Expo & Conference to discover new ways to improve their centers’ performance, better manage people and resources, improve operations, properly select and implement technology and much more! Team USAN will be there, as usual, at Booth #111, ready to learn more about your omni-channel customer engagement strategies.

Game On! at ICMI Contact Center Demo & Conference

October 24, 2014 - Teri Navin
Join Team USAN us November 3-5 in Chicago at the Hyatt Regency for the ICMI Contact Center Demo and Conference. We will be demonstrating the power of Teleopti’s Workforce Management (WFM) gamification and mobility features at pedestal 103. Look for the guys in the awesome blue football jerseys to get a first-hand look at our WFM...

ICMI Call Center Expo 2014

March 28, 2014 - Teri Navin
USAN will demonstrate its new cloud-based multichannel contact center platform at the ICMI Call Center Expo in San Diego May 6-9. Visit Team USAN at Booth 315 to learn more about the industry's most versatile and flexible contact center solution in the cloud. Check out the event website here. You Belong at the Premier Global Event...

How to Harness Big Data and Analytics to Drive a Superior Customer Experience from the Call Center

September 16, 2013 - Teri Navin
FREE LUNCHEON AND EXECUTIVE SEMINAR WITH INDUSTRY EXPERTS Join USAN and featured speakers Martha Bennett, Business Analyst with Forrester Research, Inc., and Paul Liljenquist, CEO of Focus Services at Maggianos in Buckhead on October 10th at 12pm for a free lunch and informative presentation about how call centers can overcome compliance and technology obstacles to...

Optimizing the Contact Center/Call Center

July 26, 2013 - Teri Navin
Join USAN at the CCNG Optimizing the Contact Center/Call Center event on Thursday, August 22 to uncover the secrets of the best contact centers and find out how to apply them in your organization!  We'll reveal new contact center optimization solutions that are now accessible and affordable to organizations of all sizes.  You'll learn breakthrough strategies...

Risk Management Compliance Master Series

July 26, 2013 - Teri Navin
The laws that affect contact centers have become overwhelming. Business owners frequently lose sleep over the complicated and ever changing regulatory environment. Enforcement actions and penalties are increasing exponentially, not to mention the onslaught of class action lawsuits. This is one area where ignorance is not bliss. Obtain the information that will allow you to...

ICMI ACCE Conference & Expo

September 11, 2012 - Teri Navin
USAN will showcase to conference attendees their Multi-channel Customer Engagement platform including cloud-based contact center products for inbound, outbound and self-service applications as a gold sponsor at the 2013 ICMI ACCE Conference and Expo in Seattle, WA. Contact center management and customer experience professionals will be among the attendees at the showcase, which will demonstrate a single customer...

ICMI ACCE Conference & Expo in Seattle, WA

September 17, 2011 - Teri Navin
Visit USAN at booth 607 for additional information and to receive a “Find Your Cloud” t-shirt. USAN will host a prize giveaway for a Kindle Fire and will particiapte in the Passport to Prizes promotion where attendees can have their passort stamped at particiapting vendors and redeemed for a chance to win prizes.