Donny Jackson is senior vice president of software development, overseeing interactive voice response software development, technical consulting, business analysis, and project management. Donny joined USAN in 1992 and his responsibilities include delivering state-of-the-art speech and touchtone IVR applications and digital assistant (chatbot) solutions to financial institutions, automobile companies, collections agencies, brokerage firms, healthcare companies and telecommunications providers.
Donny has helped USAN establish itself as the industry leader in digital self-service solutions. He is the preeminent expert in IVR technology, having overseen the design and implementation of thousands of complex service automation applications for numerous Fortune 100 companies.
Prior to USAN, Donny developed one of the first PC-based CAD systems for Byers Engineering, a technical services firm in the telecom and utility industries. He was also a software programmer at National Data Corporation, then one of the world’s largest credit card processing houses.
He holds a bachelor of science degree in computer science from Eastern Kentucky University.