Steve Herlocher joined USAN in 2015 and is senior vice president of marketing. His responsibilities include leading USAN’s omnichannel customer engagement unit, marketing, product management, business development, and strategy. Steve is also responsible for driving next-generation cloud offerings with strategic partners including Amazon Web Services and Google Cloud.
Steve was previously chief marketing officer at Jacada, Inc., leading the creation and launch of Visual IVR as a recognized and successful product in the contact center space. Prior to that, he was chief technology officer and senior vice president of product delivery at Jacada, Ltd. Steve also served as executive vice president of sales and marketing at Interactive Softworks.
Steve holds a bachelor of computer engineering degree from the University of Michigan.