Business User Change Management for Amazon Connect
Make contact center brand, emergency, and general config changes on-demand without coding and under full change management. The portal offers maximum flexibility and security by providing role-based users with the ability to change and control all data-driven call flow attributes through an easy-to-use table interface.
Table-driven design supports changes to hierarchical branding and conditional call treatments, providing the ability to quickly react to business changes and manage event-driven messaging.
A complete audit history is available for all changes and maintenance windows may be defined to constrain deployment.
Changes and updates can be tested in a development or UAT environment prior to production deployment and then scheduled to take effect immediately or at specific future dates and times.
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Modifications to contact center business logic can be easily and safely deployed by business users. If needed, changes can be rolled back instantly to prior state.
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