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Business User Change Management for Amazon Connect
Make contact center brand, emergency, and general config changes on-demand without coding and under full change management. The portal offers maximum flexibility and security by providing role-based users with the ability to change and control all data-driven call flow attributes through an easy-to-use table interface.
Table-driven design supports changes to hierarchical branding and conditional call treatments, providing the ability to quickly react to business changes and manage event-driven messaging.
A complete audit history is available for all changes and maintenance windows may be defined to constrain deployment.
Changes and updates can be tested in a development or UAT environment prior to production deployment and then scheduled to take effect immediately or at specific future dates and times.
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Modifications to contact center business logic can be easily and safely deployed by business users. If needed, changes can be rolled back instantly to prior state.
World class contact center solutions at your fingertips.
