Barriers and Benefits to Moving Your Contact Center to the Cloud (with Infographic)

Chances are good that, like most companies, you’re already using public or private clouds to host IT services – and you’re reaping the benefits:

  • You’ve reduced costs by moving to a low monthly operating expenditure and greatly reducing – if not eliminating – the capital expenditures associated with an on-premise application.
  • You’ve reduced operational overhead, freeing up staff for more strategic tasks.
  • And you’ve achieved a new level of flexibility and scalability that enables you to be more responsive to the business.

So, why haven’t you moved your contact center to the cloud?

Despite the fact that a majority of companies are using public or private clouds, only 1 in 5 contact centers are planning to use cloud services. As a result, these companies are missing out on the benefits they’ve already seen with other cloud services, as well as others unique to contact centers.

Moving your contact center technologies to the cloud can transform your contact center from a cost center to a revenue driver. The delivery model can drive down costs while the technology can enable you to deliver consistent customer service across multiple channels and realize new business opportunities. It can enable you to truly engage with customers, building relationships that benefit both you and them.

But as great as all that is, we understand its not enough. Many companies have legitimate concerns about moving their contact center technologies to the cloud. And, unless those concerns are addressed, it’s just not going to happen. That’s why we built our solution based on requirements that directly address those concerns.

Check out this infographic that outlines the top concerns companies have with cloud-based contact centers and how USAN addresses them. We think it will give you a new perspective on moving your contact center to the cloud.