Call center technology should be at the core of your customer resource management. It consists of the hardware, software and skilled people to screen, refer and handle customer inquiries, complaints and (if you do it right) future business.
Among other things, the best call center technology gives the customer the most hassle-free experience. The person who answers the call knows about the customer’s purchase history and preferences and can quickly handle the problem or instantly target the account manager or salesperson without delay.
Call centers are either premise-based or can be hosted off site. When evaluating premise vs. hosted call centers consider the following:
On premise call centers:
Hosted call centers:
Your solution may well be a compromise or “hybrid” cloud approach. No matter where you base your call center, you need to manage your customers with an integrated and automated system that keeps customer relations at the center of your plans for increased sales and growth. Contact us and learn about our products and services that focus on optimizing your customer communication and engagement.
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