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Why do I need to worry about compliance? The explosive growth of contact centers and outbound dialing during the 1980s induced Congress to enact the Telephone Consumer Protection Act (TCPA) in 1991. The TCPA applies to the use of auto-dialers, artificial voice messages, and telemarketing calls, and contains do-not-call list procedures and opt-in/opt-out mechanisms. If a company is shown to have violated TCPA knowingly, they can be fined $500 to $1,500 per call/text in violation.
Important Update: Calls that serve an “emergency purpose” are exempt from TCPA regulations. The FCC’s rules define “emergency purpose” to mean “calls made necessary in any situation affecting the health and safety of consumers. In a declaratory ruling issued March 20, 2020, the FCC declared that the COVID-19 pandemic is an “emergency” under the TCPA and that calls and text messages from healthcare providers (including hospitals, physicians, pharmacies, health plans, etc.) and government officials about the Coronavirus are exempt from TCPA regulations.
How does Contact Suite help me stay compliant?
Contact Suite helps companies by allowing:
DIALER COMMUNICATIONS FLOW
USAN Dialer checks for valid numbers when queuing records as well as just before dialing.
USAN partner, Contact Center Compliance (DNC.com), provides a cloud-based compliance solution suite that enables companies to easily and cost-effectively adhere to the latest TCPA and DNC regulations. With deep roots in the direct marketing industry, Contact Center Compliance has proven to be the “go to” solution provider for TCPA and DNC risk management.
