ebooks

IVR systems have undergone significant technological advancements over the years.  This eBook examines IVR innovation and addresses common business challenges, like increasing IVR utilization and enabling customer self-service. Download this eBook and begin transforming business processes, increasing revenues, lowering costs and changing customer perceptions.

You’ve begun the process of replacing your call center software solution. After conducting a self-assessment, you have a good idea of your technology and business needs. Now you’re ready to create a request for proposal (RFP). An RFP is a standard part of any procurement process. By soliciting bids from multiple providers based on the...