eBook: The IVR Buyer's Guide

IVR systems have undergone significant technological advancements over the years.  This eBook examines IVR innovation and addresses common business challenges, like increasing IVR utilization and enabling customer self-service. Download this eBook and begin transforming business processes, increasing revenues, lowering costs and changing customer perceptions.

Questions to Ask Your Contact Center Technology Vendor: A Sample Contact Center RFP Guide

You’ve begun the process of replacing your call center software solution. After conducting a self-assessment, you have a good idea of your technology and business needs. Now you’re ready to create a request for proposal (RFP). An RFP is a standard part of any procurement process. By soliciting bids from multiple providers based on the...