USAN will showcase to conference attendees their Multi-channel Customer Engagement platform including cloud-based contact center products for inbound, outbound and self-service applications as a gold sponsor at the 2013 ICMI ACCE Conference and Expo in Seattle, WA.

Contact center management and customer experience professionals will be among the attendees at the showcase, which will demonstrate a single customer transaction crossing channels (voice, chat, email, social and text) in real-time that provides an experience customized for the customer.

USAN’s Tad Thompson will also be leading a bonus educational session for conference attendees in which the customer engagement concepts of interaction history, preferences management and service consistency are presented as solutions to customer experience delivery challenges.

Visit USAN at booth 436 for the Customer Engagement platform showcases, additional information and to enter the Passport to Prizes raffle.

For additional information on the ICMI ACCE Conference and Expo visit http://www.icmi.com/ACCE.