How to Harness Big Data and Analytics to Drive a Superior Customer Experience from the Call Center
FREE LUNCHEON AND EXECUTIVE SEMINAR WITH INDUSTRY EXPERTS
Join USAN and featured speakers Martha Bennett, Business Analyst with Forrester Research, Inc., and Paul Liljenquist, CEO of Focus Services at Maggianos in Buckhead on October 10th at 12pm for a free lunch and informative presentation about how call centers can overcome compliance and technology obstacles to harness Big Data and Analytics that drive superior customer experiences.
Click here to register (registration is now closed – this event occurred in the past) – Watch the recorded presentation
A superior customer experience has become a major competitive differentiator for service providers. To achieve their customer experience goals, smart companies are combining historical and real-time data derived from web, social, mobile and call center channels to create a detailed customer profile. With more accurate information about a customer’s history, preferences and behaviors, call centers are making smarter and faster decisions about people, processes and technology while delivering better and more consistent customer service. However, hype, compliance requirements and technical challenges present obstacles that must be overcome to achieve the desired customer experience infrastructure.
Attendees will learn:
Click here to register. (registration is now closed – this event occurred in the past) – Watch the recorded presentation
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