ICMI Call Center Expo 2014

ICMI Call Center Expo 2014

USAN will demonstrate its new cloud-based multichannel contact center platform at the ICMI Call Center Expo in San Diego May 6-9. Visit Team USAN at Booth 315 to learn more about the industry’s most versatile and flexible contact center solution in the cloud.

Check out the event website here.

You Belong at the Premier Global Event for the Contact CentTIter Industry

Produced by ICMI, the Contact Center Expo & Conference (formerly ACCE) is the leading global gathering for the contact center industry. It’s known worldwide as the essential forum for educational growth, networking, and sharing of proven best practices.

So Many Reasons to Attend

  • Meaningful Content – Our educational program offers deep, rich and meaningful content, which is reflected in session length. With 4-hour pre-conference workshops, 75-minute main conference sessions, and a post-conference program with full-day selections, our classes provide a non-rushed learning environment with plenty of time for Q&A.
  • Expert Speakers – Session and workshop speaking spots cannot be “purchased” by vendors or sponsors. All sessions and speakers are selected by our Advisory Board of industry experts through a “call for papers” process and outreach to industry experts. Content is driven by research, community needs, and audience feedback.
  • Create Your Own Experience – Broad touch-points allow attendees to make the conference experience unique to their needs.
  • Interesting Ways to Connect – whether it’s with vendors or peers, we offer unique way to connect. Flying solo? No problem. It’s easy to connect with others through tours, games/contests, breakfast roundtable discussions, welcome parties, and planned evening outings.
  • It’s Easy to Find Solutions – we offer a non-threatening, low pressure environment to interact with vendors through Passport-to-Prizes, Solution Spotlight sessions, and solution provider panel discussions.
  • Case Studies – Hear real-life stories of how these well-known companies overcame their own challenges. Companies sharing their experiences include: Sprint, McKesson, Wells Fargo, JD Power & Associates, Pearson, Vanguard Insurance, Symantec, and
  • Breakfast Roundtable Discussions – Have breakfast and discuss current issues with top industry experts, such as a SVP of Wells Fargo, a Director for Seattle Public Utilities, or an AVP from OppenheimerFunds. You can’t put a value on this kind of face-to-face time.
  • Engaging Site Tours – Attendees can learn from other centers up close and personal; it’s not just a tour, it’s a fun learning experience where attendees interact during the tour with numerous key personnel throughout the contact center.