The USAN Dialogflow Enterprise Telephony Gateway (Developer Edition) allows Google Dialogflow Enterprise Edition users to easily connect to their projects from existing phone numbers and enterprise telephony networks. The Developer Edition is a free tool for developers to kickstart their Conversation IVR projects. Full Enterprise Edition available soon.
The solution connects to corporate PBXs and SBCs via SIP/RTP and provides a bridging gateway function into the Google Dialogflow Enterpirse Edition voice API. The solution provides the necessary services to enable managing the end pointing of the voice on the RTP circuit, forwarding the voice utterances to Dialogflow Enterprise Edition, managing playing of voice files to the RTP circuit, and managing the transfers back to the Corporate Telephony network via SIP.
The USAN Dialogflow Enterprise Edition Telephony Gateway drives rapid business value at low risk by allowing enterprises to quickly adopt cutting edge conversational speech and public cloud bot technologies in their day to day voice self service while minimizing the risk and transition cost of adoption.
Provides media server functionality as well as enterprise telephony (SIP) connectivity between Google Dialogflow Enterprise Edition and the companies’ enterprise telephony components (PBX or SBC).
A top 10 global bank developed over 40 separate self-serve applications across a multi-decade relationship with USAN. Utilizing voice self-service best practices, USAN and the bank were able to achieve containment rates ranging from 45-89%. However, in a continuous improvement initiative, the bank wanted to boost its self-service numbers further, while at the same time increasing customer satisfaction.
Download Case Study
Orchestrate the customer journey across every channel, simply and automatically.
Automate interactions for efficient and personalized customer self-service.
Motivate and empower your workforce to achieve more.
Atlanta - June 22, 2022 USAN, a leading provider of cloud customer engagement solutions, announced the successful deployment for a top US automobile manufacturer of Contact Suite and Amazon Connect from Amazon Web Services (AWS) which includes support for Amazon Connect outbound campaigns. The rollout is significant because of the breadth of functionality delivered and...
Contact center turnover rates have historically been high. Couple that with the spike in attrition rates across the country (and the world), and the problem becomes even more serious. What is causing the increasing agent churn? First is the U.S. job market, with rising job numbers and a decreased unemployment rate. These factors create more opportunities for agents...
Contact center agents have been under a lot of pressure since the pandemic began. They’ve had to deal with increasingly unruly customers, and most have been asked to adapt to virtual working environments. All of this has led to high rates of agent turnover, and as a result, many organizations are taking action to improve agent engagement and...