Building a Business Case for Omni-Channel Solutions

More than 70% of businesses indicate that increasing importance is being placed on customer service. These companies are pursuing Omnichannel customer engagement technology to provide the seamless experience today’s digital consumer demands. Watch this video for insight on the omni-channel opportunity, potential pitfalls and recommendations for success.

Omni-Channel Products

Metaphor Engage

The Omni-Channel Customer Engagement Platform.

Metaphor IVR+

The Omni-Channel Interactive Voice Response Platform.

Industry Solutions


Omni-channel solutions for Healthcare.

Financial Services

Omni-channel solutions for Financial Services.


Omni-channel solutions for Retail.


Omni-channel solutions for Insurance.


Omni-channel solutions for Utilities.


Omni-channel solutions for Telecom.


Omni-channel solutions for Logistics.

It's time to create your Omni-Channel customer engagement solution.

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See What’s New In The Newsroom

USAN Announces Partnership With Workforce Management Provider Calabrio

July 7, 2020 - USAN, a leading provider of cloud customer engagement solutions, announces a strategic partnership with Calabrio, the customer experience intelligence company and industry-leading workforce engagement management provider. As a Calabrio Certified Implementation Partner and a Reseller Partner, USAN can sell, design, and implement Calabrio ONE capabilities for small and midsize business (SMB)...

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USAN Adds Omnichannel to Amazon Connect

USAN announces the availability of digital communication channels in Contact Suite, a set of pre-packaged applications for Amazon Connect December 3, 2019 – USAN, a leading provider of cloud customer engagement solutions, has added new digital channels to Contact Suite for Amazon Connect, including web chat and email functionality.  Contact Suite is designed to extend...

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USAN Announces New Amazon Web Services Designation: Connect Service Delivery Partner

USAN announced today that it has achieved the Amazon Web Services (AWS) Service Delivery Partner designation for Amazon Connect, recognizing that USAN improves customer experience and outcomes by identifying customer pain-points and designing a solution based on Amazon Connect and other AWS services. Achieving the Amazon Connect Service Delivery designation differentiates USAN as an AWS...

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