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The Problem

Financial services customers access their accounts on every available device: mobile, telephone, online, kiosk and others. Increasingly, they use more than one channel to accomplish a single task. When your channels operate in silos, customer frustration grows when they have to repeat steps and reenter information as they move from channel to channel.

Our Solution

Bring all those channels together into a single omni-channel. Customer convenience and satisfaction is at the heart of it. But that’s just the start. It lowers costs: when customers can complete a task across channels, customer service calls are reduced. It helps grow revenue too. An analysis of your customers’ behavior across all channels increases targeted selling opportunities.

And with the right platform, it’s very simple to do.

Metaphor Engage

Metaphor Engage is that simple platform. It integrates your existing channels, systems, and processes (no rip and replace required). It also analyzes the data generated by those channels for smarter planning and forecasting. Fully hosted in the USAN Cloud, Metaphor Engage is implemented at the lowest cost, and without the demands on internal budget and resources of an on-premise system.

Metaphor Engage Features

Integrates communications channels

Deliver the information customers need, on the channel they want to use.

Works with your existing systems

Connect all your existing systems without updates, upgrades or replacement.

High performance infrastructure

Ensure uninterrupted network and data access, dynamic business rules, and multitasking under the heaviest loads.

Enhanced security

End-to-end encryption and regulatory compliance ensure you’re always fully secure and fully compliant.

Learn more about our Omni-Channel solutions.

Metaphor Engage Contact Us

“What excited me the most about the Metaphor product was that it could facilitate the integrations and complex business logic that we knew we’d need to connect and automate our systems and business processes.”

Mike Zalansky Sales Manager, Cetergy Check Services

Learn more about our Omni-Channel solutions.

Metaphor
IVR+

Automate interactions for efficient and personalized customer self-service

Metaphor
SecurePay

Reduce risk and limit PCI scope by moving payment transactions outside of the data center.

Metaphor
Workforce

Motivate and empower your contact center workforce to achieve more

See What’s New In The Newsroom

USAN Adds Omnichannel to Amazon Connect

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USAN Announces New Amazon Web Services Designation: Connect Service Delivery Partner

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USAN Announces Contact Suite for Amazon Connect

  March 18, 2019 – USAN, a provider of cloud-based customer engagement solutions, today announced the availability of Agent Desktop for Amazon Connect and Dialer for Amazon Connect. These solutions, along with Visual IVR for Amazon Connect, comprise USAN Contact Suite, a set of pre-packaged solutions built by USAN to extend the power of Amazon...

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