The Problem

Operating through siloed channels is the most expensive and least efficient way to interact with your patients. When patients can’t connect with you seamlessly through any available channel, even simple tasks—checking a refill or changing an appointment—can require staff time. That increases your cost of providing care and, more critically, frustrates your patients.

The Answer

An omni-channel platform integrates all your existing channels. Your patients and providers can make appointments on the phone, request prescription refills on an app, review test results online and more— all as if it were a single transaction across a single channel. This decreases your costs, provides patients with up to date medical information, and increases the level of satisfying patient self service.

And with the right platform, it’s very simple to do.

Metaphor Engage

Metaphor Engage is that simple platform. It integrates your existing channels, systems, and processes (no rip and replace required). It also analyzes the data generated by those channels for smarter planning and forecasting. Fully hosted in the USAN Cloud, Metaphor Engage is implemented at the lowest cost, and without the demands on internal budget and resources of an on-premise system.

Metaphor Engage Features

Integrates communications channels

Deliver the information customers need, on the channel they want to use.

Works with your existing systems

Connect all your existing systems without updates, upgrades or replacement.

High performance infrastructure

Ensure uninterrupted network and data access, dynamic business rules, and multitasking under the heaviest loads.

Enhanced security

End-to-end encryption and regulatory compliance ensure you’re always fully secure and fully compliant.

Learn more about our Omni-Channel solutions.

Metaphor Engage Contact Us

“Our challenge wasn’t just about developing or implementing applications. We needed a way to better run our applications and continually make substantial and radical modifications as the business and campaign requirements changed – without downtime or protracted development cycles.”

Chief Information Officer Digital Marketing Company

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