Search

The Problem

Your customer travels across all their channels—online, mobile, IVR, live and more—as they interact with you. You need to travel with them. If your channels aren’t fully integrated, they become just one more source of customer frustration. When you aren’t fully aware of how your customers have engaged with you across all your channels, costs of sales and service rise, and customer satisfaction shrinks.

The Answer

An omni-channel platform integrates all your existing channels. A task started on one can be completed on another without forcing customers to repeat any step other than authentication. The decreases your costs and increases the level of self service you can provide. Most importantly, it reduces the steps and the frustration of doing business with you: and that makes customers happy.

And with the right platform, it’s very simple to do.

The Telecom Omni-channel

Metaphor Engage is that simple platform. It integrates your existing channels, systems, and processes (no rip and replace required). It also analyzes the data generated by those channels for smarter planning and forecasting. Fully hosted in the USAN Cloud, Metaphor Engage is implemented at the lowest cost, and without the demands on internal budget and resources of an on-premise system.

Metaphor Engage Features

Integrates communications channels

Deliver the information customers need, on the channel they want to use.

Works with your existing systems

Connect all your existing systems without updates, upgrades or replacement.

High performance Cloud infrastructure

Ensure uninterrupted network and data access, dynamic business rules, and multitasking under the heaviest loads.

Enhanced security

End-to-end encryption and regulatory compliance ensure you’re always fully secure and fully compliant.

Learn more about our Omni-Channel solutions.

Metaphor Engage Contact Us

“Our challenge wasn’t just about developing or implementing applications. We needed a way to better run our applications and continually make substantial and radical modifications as the business and campaign requirements changed – without downtime or protracted development cycles.”

Chief Information Officer Digital Marketing Company

You might be interested in our other products...

Metaphor
IVR+

Automate interactions for efficient and personalized customer self-service

Metaphor
SecurePay

Reduce risk and limit PCI scope by moving payment transactions outside of the data center.

Metaphor
Workforce

Motivate and empower your contact center workforce to achieve more

See What’s New In The Newsroom

USAN Adds Omnichannel to Amazon Connect

USAN announces the availability of digital communication channels in Contact Suite, a set of pre-packaged applications for Amazon Connect December 3, 2019 – USAN, a leading provider of cloud customer engagement solutions, has added new digital channels to Contact Suite for Amazon Connect, including web chat and email functionality.  Contact Suite is designed to extend...

Read More

USAN Announces New Amazon Web Services Designation: Connect Service Delivery Partner

USAN announced today that it has achieved the Amazon Web Services (AWS) Service Delivery Partner designation for Amazon Connect, recognizing that USAN improves customer experience and outcomes by identifying customer pain-points and designing a solution based on Amazon Connect and other AWS services. Achieving the Amazon Connect Service Delivery designation differentiates USAN as an AWS...

Read More

USAN Announces Contact Suite for Amazon Connect

  March 18, 2019 – USAN, a provider of cloud-based customer engagement solutions, today announced the availability of Agent Desktop for Amazon Connect and Dialer for Amazon Connect. These solutions, along with Visual IVR for Amazon Connect, comprise USAN Contact Suite, a set of pre-packaged solutions built by USAN to extend the power of Amazon...

Read More